This Privacy Policy governs the manner in which MS Get a Head Start collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ms-ghs.com website (“Site”). This privacy policy applies to the Site and all products and services offered by MS GHS.

Who we are

MS Get a Head Start (MS GHS) is an educational program for physiotherapists and provides an online educational and exercise program for people living with Multiple Sclerosis.

Our website address is: https://www.ms-ghs.com

You can contact us via the contact form on this website or via post (details below)

What personal data we collect and why we collect it

We collect both personal information and general information.

General information includes non-personal information from visitors to the site (such as the time of day the site is accessed, the IP address of the visitor, the site from which the visitor comes or the site to which the visitor goes after leaving our sites, which pages of our site the visitor visits, etc.), information in aggregate form (such as statistics relating to the number and frequency of visitors, which pages are visited most frequently), and information in de-personalized form (such as the number of visitors of a certain gender or age, or the number of visitors from a certain region, etc.). If you have provided us with personal information, general information can be coupled with your personal information, or it can be decoupled from your personal information.

Personal information is specific to you and includes such things as your e-mail address, name, and mailing address. This type of information is sometimes called “personally identifiable information.” We collect information provided by you directly or indirectly by monitoring and collecting the information.

Information you directly provide refers to any information that you input into the site and provide to us. For example, when you register to access various portions of the site, you are required to provide certain information (such as name, email address, username, password), when you choose to post content you elect to provide certain information, and when you purchase items or subscribe to various services on the site, you are required to provide certain information (such as credit card information, billing address, phone number, etc.).

We may also collect information indirectly through the use of cookies and web beacons and other similar means. A cookie is a small file that is stored on a user’s computer for record-keeping purposes. Cookies can store both information you provide as well as general information and performance data. Cookies may be placed on your computer by MS GHS.

Anonymous General Information: MS GHS uses general information that has been de-coupled from any personal information for a broad range of purposes. For example:

  • We may use de-personalized general data to determine characteristics of visitors to our site and to improve our site and services or to better market our services; and
  • We may provide any of this data to unaffiliated third parties for the same or similar uses (e.g., we may provide de-personalized performance data to unaffiliated third parties, such as research institutions, universities, hospitals, physicians or clinicians, who may use that data for research and other purposes).

Personal Data

MS GHS uses personal information we collect to provide you with information, products or services you order or subscribe to. MS GHS may use personal information that is coupled with general information and performance data to improve your experience on our site by providing you with information that is relevant to you.

MS GHS may use personal information we collect (including any corresponding general information) to provide you information about other information, products or services offered by MS GHS. If you do not wish to receive these kinds of communications, you can opt out by sending an email to admin@mg-ghs.com. MS GHS will not provide personal information we collect (excluding associated general data) to third parties, including our affiliates as well as unaffiliated third party business partners, to enable them to provide you information about their information, products or services.

If you are a clinician/therapist with active accreditation of the MS GHS program and choose to have your personal data listed on our web site, we will list only that information you choose to show. We cannot control the use of this data by third parties once it is displayed.

Contact forms

When you contact MS GHS via the contact form we collect your name and email address. We may keep your contact form submissions for 6 months for customer service purposes, but MS GHS will not use the information submitted through the form for marketing purposes.

Cookies

This privacy policy covers the use of cookies by MS GHS only and does not cover the use of cookies by any advertisers.

 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use the third party Google for analytics, please refer to there Privacy Policy for full details https://policies.google.com/privacy

Who we share your data with

We may provide anonymous general information data to unaffiliated third parties for the same or similar uses (e.g., we may provide de-personalized performance data to unaffiliated third parties, such as research institutions, universities, hospitals, physicians or clinicians, who may use that data for research and other purposes).

How long we retain your data

MS GHS will keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Payment process is controlled by Stripe and details of their Privacy Policy can be found here: https://stripe.com/nz/privacy

Analytics are processed by Google and their Privacy Policy can be found here: https://policies.google.com/privacy

Online Payments

Your online payments for courses and products are controlled by the third party Stripe, further details on their privacy policy can be found here https://stripe.com/nz/privacy.

You have a 30 day 50% money back guarantee that if you are not fully satisfied with the product please contact us and explain your reasoning and we will reimburse if we agree that we have not delivered a quality service to you.

Contact information

The data controller responsible for your personal information for the purpose of the applicable GDPR protection law is:

MS Get a Head Start
PO Box 79242
Royal Heights
Auckland
0656

Email: admin@ms-ghs.com

Telephone: 0064220440295

If you have any questions about this privacy notice or our data collection practices, please contact us on the details listed above.
Please specify your country of residence and the nature of question.